Each Royal Scoops client implicitly agrees to the following upon signing up for and/or purchasing any of our services:
Royal Scoops and its employees agree to provide any purchased service in a professional, reliable, and trustworthy manner. In consideration of these services, and as an express condition thereof, the client holds harmless and expressly waives all claims against Royal Scoops or its employees, unless arising from gross negligence on the part of Royal Scoops staff or management.
At all times, clients are responsible for providing safe and clear access to their yards, free of obstructions that may result in injury to staff or that may in any way inhibit or prevent seamless entry. We will not enter yards with obstructions, climb fences or gates, or perform unsafe activities to gain access. If we are unable to enter and perform services for any of these reasons, the client will still be charged for that visit.
We only pick up pet waste we can reasonably see. Yards with tall grass, overgrown weeds, heavy leaves, tanbark, or mulch may make waste difficult to locate. Clients are responsible for maintaining their yards (grass, bushes, shrubs, trees, and debris removal). We will remove visible pet waste to the best of our ability, but if conditions prevent a thorough cleanup, full satisfaction guarantees may not apply. If you notice an area we’ve missed, please let us know so we can correct it on subsequent visits.
1. STAFF SAFETY - Dogs are naturally territorial. While your pet may be loving with you, Royal Scoops staff are strangers entering their space. If you believe your dog may be anxious, excitable, or aggressive toward strangers, the dog must be kept indoors during service.
We will not enter a yard with a pet that shows aggression, agitation, or unsafe behavior. If encountered by an aggressive pet, staff will calmly attempt to leave, but we reserve the right to protect ourselves as needed. Staff may carry ultrasonic dog deterrents (harmless but unpleasant to dogs) for protection.
If your dog attempts to bite, attack, or cause harm, deterrents may be used. The client agrees to indemnify, defend, and hold harmless Royal Scoops and its staff from any and all claims, damages, or expenses (including attorney fees) arising out of incidents involving their pet(s). This includes injuries to staff, third parties, or property damage.
If you own an aggressive or anxious pet, please notify us before service begins so we can implement proper safety measures. We love dogs, but safety—for our staff, our clients, and your pets—is our top priority.
2. GATES & LATCHES - Clients are responsible for maintaining functional gates and latches. Royal Scoops is not liable for faulty gates, broken latches, or pets escaping due to poor maintenance.
- 3. BILLING & PAYMENTSServices are billed on a prepaid subscription basis, calculated over a 52-week year.
- A valid credit/debit card is required on file for recurring or one-time services. Cash/checks are not accepted unless prior arrangements are made. Cryptocurrency is not accepted.
- Annual prepayment (with 10% discount) is non-refundable after 30 days, except in the event of a pet’s passing (documentation required). Refunds within 30 days will be prorated and minus processing fees.
- If payments are declined, we will contact you. If a valid payment is not updated before your next visit, services may be paused. Accounts 90+ days overdue may be sent to collections.
4. SERVICE TIMES - We cannot guarantee exact service times due to routing variables. Service will be completed on your scheduled service day. We work in most weather conditions (rain or shine), except when conditions are unsafe.
5. SERVICE DAYS - Service days are determined by address and frequency. Routes may be changed at our discretion with prior notice.
6. HOLIDAYS - Observed holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. If your scheduled service falls on one of these, you may request a credit if you perform cleanup yourself.
7. MISSED SERVICE - If service cannot be performed due to weather, natural disasters, illness, locked gates, unsafe pets, or other circumstances beyond our control, charges will still apply. On your next visit, we will remove accumulated waste.
8. SKIPPED VISITS - If service is skipped due to client issues (locked gate, aggressive dog, obstructions), we will attempt to contact you. If the issue is unresolved, service will be skipped and billed as normal.
9. CANCELLATIONS, PAUSES, AND RESTARTS - Services may be canceled anytime with written notice (email or client portal) at least 48 hours before your billing cycle renews.
- Pauses may be requested for up to 90 days. After 90 days, your account will be closed and you must re-sign up at current rates.
- Canceling forfeits any grandfathered rates.
10. REFUNDS - Refunds are not provided unless due to an error by Royal Scoops. Account credits may be issued at our discretion.
11. LATE PAYMENTSA - $20 late fee will be applied for overdue invoices. Accounts unpaid after 30 days may be sent to collections.
12. SATISFACTION GUARANTEE - If you are not satisfied, notify us within 24 hours. We will revisit promptly. After 24 hours, work is considered final.
- PROMOTIONS, ADD-ONS, AND SPECIAL SERVICESOne Month Free Promotion: Valid only for subscription clients. If canceled within 6 months, the free month will be forfeited and normal rates will apply.
- Initial Cleanups: Honest disclosure of last cleanup is required to allot for sufficient time for cleaning. If you cancel immediately after an initial cleanup, it will revert to one-time cleanup pricing of $125 minimum.
- Yard Deodorizer (Wysiwash): Safe for pets/plants once dry. Royal Scoops not liable for sensitivities.
- Litter Box Exchange: Equal swap only; missing or damaged boxes billed at replacement cost.
- Curb Service Haul Away (Bucket Service): Initial bucket free. Replacements billed at $30.
- Waste Disposal in Client Trash: Client must provide visible/accessible bins; otherwise, waste will be left or disposed of at current rate.
- Pet Count Changes: Clients must notify within 15 days of gaining or losing pets. Failure to report additional pets may result in retroactive charges or termination.
- Keys: Clients must request return of keys upon cancellation.
- Provided Equipment: Buckets and other equipment remain property of Royal Scoops and must be returned if service ends.
- Gift Cards: Non-refundable but transferable; never expire.
- Marketing Use: Client grants permission for Royal Scoops to use service-related photos (unless otherwise arranged).
CANCELLATIONS/CHANGES - Residential clients may cancel at any time with proper notice. Commercial clients require 30 days’ written notice. Changes or cancellations must be submitted via client portal or email.
